Customer Care

CUSTOMER CARE

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

818-629-8058

or send us an email to:

store@anatmarin.com

NOTE : If you have not received the email


Please check your Junk-box in your Email.




What are your methods of payment?


We accept All Credit Cards, and Paypal, etc.




How to trace my order?


We will provide you with tracking number via e-mail once your items have been shipped out.




How long will it take for my items to arrive?


Generally you will get your items in 10-15 days after your order has been processed. In most cases, the items are received in 15 business days; however we named 20 days in case of delays. If you need a rush delivery, like UPS/DHL, you need to pay extra piece, then you will get your items in 4-5 days, in this case please contact with us.

  • Exotic skins can take up to 3 weeks (Business days) delivery time.




How do I contact online service after payment was made?


You can contact us via email. All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.




My credit card was declined, now what?


There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card





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