Customer care
Calabasas, CA 91302 · by appointment
Frequently asked questions
What are your methods of payment?
We accept all major credit and debit cards, plus Apple Pay and Google Pay at checkout. Payment is processed securely through Wix.
How do I trace my order?
A tracking number is emailed to you as soon as your items ship. Use it on the carrier's website (UPS in the US, DHL internationally) to follow your parcel.
How long will it take for my items to arrive?
Orders ship within 1–2 business days and usually arrive 10–15 days after processing; please allow up to 20 days in case of delays. Exotic-skin pieces can take up to 3 business weeks. Rush delivery by UPS or DHL (about 4–5 days) is available for an additional charge — contact us to arrange it.
How do I contact customer service after my payment was made?
Email store@anatmarin.com with your order number, or call (818) 914-1186. We answer within one business day.
My credit card was declined — now what?
Check that your billing address matches your card statement, that the card number, expiry date and security code are typed correctly, and that the card is not expired or over its limit. You can also wait a day and retry, or try a different card. If it still fails, contact us and we'll help.
I haven't received a reply to my email.
Please check your junk or spam folder first. If it isn't there, call (818) 914-1186 and we'll make sure it's handled.